Shipping Policy

At Jacqueline Morley, we're proud to serve customers across the United Kingdom with reliable and efficient delivery. Below you will find all the important information about our delivery areas, processing times, and shipping procedures.

1. Delivery Rates

Free Delivery – We offer free delivery on all orders, with no minimum purchase, including a tracking code so you can follow your order every step of the way.

2. Processing Time

Orders are typically processed within 2–3 working days (Monday to Friday), excluding weekends and public holidays.

During peak seasons or promotional events, processing times may be slightly longer. We will keep you informed of any delays.

3. Shipment Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking link.

You can track your delivery here at any time: Track Your Order

Please note: Tracking updates often appear 3–8 working days after the package has left the warehouse.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

• Processing Time: 2–3 working days (Monday to Friday)
• Transit Time: 4–9 working days (Monday to Friday)
• Total Delivery Time: 6–12 working days
• Order Cut-off Time: 6:00 PM (GMT)

Please note: Delivery times are estimates and may be affected by courier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to P.O. Box addresses, military addresses (BFPO), or restricted areas. Certain items may be subject to delivery limitations depending on UK-specific regulations or courier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information provided at checkout, or undelivered packages, orders may be returned to us. We will contact you to confirm the correct details and arrange redelivery free of charge.

7. Lost or Damaged Packages

If your parcel is lost or damaged in transit, please contact us immediately by email at info@jacquelinemorley.com. We will work with the courier to investigate the issue and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet platform requirements or to improve our service. The latest version will always be available on this page.

9. Order Cut-Off Time: 6:00 PM (GMT)

Orders placed before 6:00 PM (GMT), Monday through Friday, will begin processing the same working day. Orders placed after this time, or during weekends and public holidays, will be processed on the next working day.

Contact Information

Store name: Jacqueline Morley

Company name: Baljo Limited

Company Address:
Unit 7, 8/F, Tower B, 83 King Lam Street
Lai Chi Kok, Hong Kong

Warehouse Address:
63 Skeena Hill,
London SW18 5PW,
UK

Company number: 79462574

Phone: +44 7988517853

Email: info@jacquelinemorley.com

Customer Support

Monday – Friday: 9:00 AM – 6:00 PM (GMT)
Weekends: 11:00 AM – 4:00 PM (GMT)

We aim to respond to all enquiries within 24 hours.